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Concern for Larbert jobs after call centre “consultation process”

A union say they’ll be seeking reassurances about the future of staff working on Thomas Cook customer services in Larbert.

Employees were informed of proposed changes on Monday (3rd December), as part of what’s being described as a “strategic business review”.

The holiday company outsourced the roles in Larbert to Webhelp back in October.

TSSA say they’ve been given no written information about the changes – and have described the move as “shockingly callous”.

There’s believed to be over 240 employees at the site – it’s understood around half could be affected.

The union’s leader Manuel Cortes said, “Our members have just gone through the stress of a TUPE transfer into Webhelp.

“What they need now is security to allow them to carry on delivering the best possible customer service to Thomas Cook customers.

“Webhelp should be supporting them in that, not threatening a round of cuts to their terms and conditions.

“Webhelp have given us no written information about the changes they’re planning, just a phone call to let us know they were carrying out the review.

“This is a shockingly callous approach to staff in the run up to Christmas. TSSA believes our members deserve better.

“I’m putting Webhelp on notice that we will take every step necessary to protect our members jobs, terms and conditions.”

Webhelp told Central FM News that no proposed changes will take effect until April 2019 “at the earliest”.

In a statement, they said, “Webhelp confirms that as part of a strategic business review, we have entered a consultation process with employees who work on Thomas Cook customer services, and unions, over proposed changes.

“Strategic reviews happen on an ongoing basis across all our UK sites in order to remain competitive so that we can continue to deliver high levels of service for our clients and their customers.

“Thomas Cook customers will continue to benefit from support from Webhelp, whose teams have a wealth of experience working with some of the UK’s leading travel brands.

“Employees were informed of the proposed changes on 3rd December 2018, and we will continue to keep them informed throughout the process.

“The TSSA Union, which represents some of our employees, has been informed and will be part of the consultation process, in addition to employee representatives from across the workforce.

“These are proposals at this stage and are subject to full review and consultation.

“No proposed change will take effect until April 2019 at the earliest.

“Our focus now is to consult on the proposals and have meaningful conversations with our team.

“This will involve exploring the options available to each employee and understanding their personal preferences with regard to their future status.

“As we progress through the consultation process, we will be sensitive to our employees’ concerns and act with due care and professionalism.”

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