Your Name:

Your E-mail:

Your Message:

Citizens Advice Bureau to launch report into impact of Universal Credit in Stirling

A new report, which details how people in Stirling have been coping with the introduction of Universal Credit, will be launched later.

Stirling Citizens Advice Bureau will also publish their ‘Plain English’ guide, which aims to help claimants.

The report will include a contribution from the Joseph Rowntree Foundation on the impact of UC on Scottish poverty.

Due to the five-week waiting period, any claims made this month won’t be processed and paid until January.

Craig Anderson- Bureau Manager said – “All CABx are non political and evidence based. Irrespective of which party is in Government, CABx all over Scotland deal impartially with the impact of policy. In the first year of Universal Credit in Stirling the Bureau dealt with nearly 1100 enquiries concerning this new benefit. The main problems were the claims process itself, payment, advance payments, budgeting, sanctions and the medical assessment.

Over half (54%) of CAB clients do not have an internet connection at home. The significant majority of our clients are disadvantaged by virtue of ignorance of their rights, their responsibilities and of the services available to them and are often unable to articulate effectively with the organisations that are necessary to successfully resolve their social and welfare challenges. More than two fifths (44%) of CAB clients aged between 45 and 59 said they never used the internet. A total of 76% of CAB clients said they would struggle to apply for a benefit online including 39% who said they could not apply online at all. Almost half (49%) of those CAB clients who said they would be completely unable to complete a benefits application online said that their main barrier was that they had never used a computer before.  

Another 16% said that their main barrier would be health related, including physical disability (5%) or mental health problems (4%). We hope that by simplifying the process via our Plain English approach and by continuing to be readily accessible and available to support people in libraries, Stirling CAB will help to minimise the problems Universal Credit is creating for clients”.

Find us on Facebook

Signup to our VIP club

Subscribe to our VIP club and receive exclusive offers and news straight to your inbox

modal close image
modal header

Central FMs Advent Calendar

Day 18 – Pat McGinley

Call into Pat Mcginley in Alloa or Falkirk for a FREE winter health check – for safe winter motoring this festive season.

We are giving you a chance to win an MOT + Oil service for a standard family car which is valid for 6 months. For a chance of winning, just fill out the contact form below and good luck!



Your Full Name (required)

Address (required)

Contact Number

Your Email (required)

 I’m happy to be updated with the Latest news and special offers from Central FM

 I’m happy to be sent relevant offers and promotions from Central FM on behalf of their carefully selected partners. These emails will be sent from Central FM.

 I confirm I have read the terms and conditions.

Please do let us keep in contact so we make sure you don’t miss out on any exciting news/offers. You can unsubscribe at any time from any email we send you via the unsubscribe link or by emailing

Central FM competition terms and conditions can be found here